In The UK we typically ship using one of 4 services. These include Royal Mail, UPS, DPD and DHL. The service used depends on shipping option chosen at checkout. Standard delivery usually takes between 1-3 days from us receiving payment. Items which require personalisation (eg Gift Vouchers) may take longer due to the extra process. Please order personalised items at least 2 weeks before needed if possible.
*ITEMS MAY TAKE LONGER TO ARRIVE DUE TO DELAYS TO POSTAL SERVICE AS A RESULT OF THE LOCKDOWN. WE ARE OPERATING AS USUAL, SHIPPING OUT EVERY FEW DAYS, AND POSTING AS NORMAL. HOWEVER, EXPECT DELAYS TO OUR NORMAL DISPATCH & DELIVERY TIME*
International Items are sent as soon as payment is sent, and take as long to deliver as chosen at the checkout. We currently only ship to Germany, France, Italy, Spain and the USA (all 51 states)
Customs Duties & Other Fees
All duties and fees are included unless otherwise stated. We will contact you if there are any issues regarding extra fees etc.
How to Return
Get in touch within 7 days and we will discuss the best outcome with you. Most orders are exchanged instore. We do not give refunds on in store sales and exchanges are only accepted with PROOF OF PURCHASE. We don't do returns/exchnges on sale items. We also don't accept returns on underwear, swimwear or earrings for hygeinic reasons. Any sale items or discounted items are final and we do not accept returns on these.
COVID-19: We are altering our returns process for COVID-19, as a result we do not accept returns of items due to contamination issues within 5 days of receiving the item. Please bring these in to our boutique at least 3 days after you have tried it on, if you are a Merseyside based customer. We are taking extra precautions so there are delays on returns and the checking of parcels. Refunds will not include postage price. We do not check DMs on social media for returns so please email if you wish to discuss a return issue. Please refrain from these measures if possible as it places a strain on our small business during this already difficult time.
Damaged or Incorrect Items
We always try our best to ensure our items are of the best quality and we hand inspect all garments in store. If there has been a problem with your order please get in touch ASAP. No returns are accepted after 7 days unless otherwise stated. Items with a distressed/painted/vinyl/street look or embellished items are bought with those imperfections as part of the style, and returns based on this are not accepted. Many of our items are of this modern style, these are not faulty but merely part of the character of that item.
We offer exchanges in store or on Local liverpool Deliveries, as long as you didn't try the item on before buying. T&Cs apply.
FOR A FULL LIST OF COMPANY POLICIES JUST GET IN TOUCH AND WE WILL SEND A COPY TO YOU!